Returns & Cancellation Policy

You have the right to return the products you bought and replace them with other products or to request a refund of the price you paid us within the following 15 days,since the date you received the products. 

* Shipping costs for product returns are charged to the customer.

In order for the return to be accepted, the following conditions must be met:

• The product has not been used / damaged.
• The product packaging must be in its original condition. 
• The product must be accompanied by all the documents that have been sent to you (receipt, invoice, etc.).

Products that can not be returned:

Products that have been made according to the dimensions of an individual customer can not be returned.

Products:

• Roller Shades
• Products that are made exactly to your dimension. (eg curtain rods, railways, blinds)
• Sleep Pillows - Mattresses 

Privacy Policy

Website privacy policy

PRIVACY WEBSITE POLICY

1. GENERAL INFORMATION

1.1. INTRODUCTION

Thank you for your interest in our website and our online services. The protection of the personal data of the customers / visitors / users of our website and their legal processing is our highest priority.

The following policy concerns the management and processing of your personal data which you disclose to us or collect through our website and your visit to it. It is designed to meet your information requirements as a data subject regarding the processing to which your data is subject as well as your related rights, under applicable law including the General Data Protection Regulation ("GPA").

1.2. PROCESSING MANAGER

The company SONS DIM.PAPADOPOULOU OE ‘BUENA CASA’, hereinafter the Company, acts as a Controller in the sense that it determines the purposes and means of processing to which your personal data are subject.

1.3. DATA PROTECTION MANAGER

Αναφορικά με την διαχείριση των δεδομένων που επεξεργάζεται η Εταιρεία, μπορείτε να επικοινωνείτε στα παρακάτω στοιχεία επικοινωνίας: Λ. .ΣΟΦΟΚΛΗ ΒΕΝΙΖΕΛΟΥ  60, 16341, ΗΛΙΟΥΠΟΛΗ, Τηλέφωνο: 210 9936834 e-mail: papado.basilis@gmail.gr.

2. PROCESSING OF PERSONAL DATA DURING THE VISIT AND USE OF THE WEBSITE

Your visit to our website and / or the use of our online services is recorded. The IP address used to log in to the site with your terminal device, the date and time, the type of browser and operating system of your device, and the pages you have may be logged.

This data is collected in order to improve our website as well as our online services. The processing is legally based on the promotion of the legal interest of our Company for the protection of our website and the improvement of the quality of our services.

Furthermore, we process your personal data that you provide to us on your own initiative in the context of preparatory actions that are necessary for the execution of a contract or transaction but also in the context of the execution of the contract or the transaction itself, e.g. as part of a registration, research, online application or online purchase (contract execution).

We take and implement all appropriate measures and procedures, technical and organizational, to ensure that the data we process are adequately protected from tampering and unauthorized use and that their processing is lawful. These measures include, for example, the implementation of encryption methods, access control procedures, segregation of duties, internal control, etc.

2.1. SUBSCRIBE TO A NEWSLETTER

If you wish, you can register through the website to receive our newsletter by filling out the relevant registration form for this purpose. We will process your personal data that we collect with the registration form to complete the sending of the newsletters you requested.

In any case, once you have provided us with your personal data and contact data in the context of a transaction, we reserve the right to send you newsletters regarding products or services similar to those related to this transaction.

In any communication with you regarding information or promotion purposes, you will be given the opportunity to unsubscribe from the newsletter by clicking on the "unsubscribe" link.

Please note that you will no longer receive newsletters from us after you unsubscribe.

2.2. CONTACT FORM

You can contact us with the following contact form found on our website www.buenacasa.gr The personal data you filled in the contact form www.buenacasa.gr  The personal data you filled in the contact form will be processed only to respond to your request. Completing and submitting the contact form is understood as giving consent to the processing of your data for this purpose.

2.3 ESHOP

The Company manages and operates an online store through the website www.buenacasa.gr. During the ordering process and for the purpose of its execution, you will be asked to provide us with the personal data that are necessary for the completion of the transaction that you requested. This personal data will be used exclusively for the specific purpose, ie the completion and execution of the transaction you requested.

Please note that the processing of your personal data is necessary for this purpose because without them, we will not be able to process your order. We will retain your personal data for as long as necessary in order to fulfill our obligations to you, including but not exclusively, the delivery of products or services, the guarantees provided, support, etc., but also for as long as we may be obliged to keep your data for the purposes of submitting it to the Public Authorities, for example to the tax authorities or proof of transaction.

The retention and possibly transfer of your personal data to any Public Authority or service is carried out to the extent that it is based on compliance with applicable law and the fulfillment of our legal obligation.

2.4. CUSTOMER / USER REGISTRATION AND CREATION OF ACCOUNT

If you wish, you can create a client account on our site using the link www.buenacasa.gr/myaccount/ . In this case if you create a customer account, you will not need to send us your personal data every time you use our online store or when you try to access information / materials intended only for registered customers

The personal data you entered on the registration form is processed only to create and maintain your client account. Your personal information is only retained until you delete your account.

If you delete your account, your personal data will be deleted without undue delay, except in cases where we are legally obliged to store your data further.

Please note that you will no longer be able to use your client account once it has been deleted.

2.5. COOKIES

To make your visit to our website more enjoyable and to enable the use of certain functions, it is possible to use "cookies" on various pages. "Cookies" are small text files that are stored on the device that you use when you visit our website.

Some of the cookies we use are deleted after the end of the browser's session. Other cookies remain on your device and allow us or our affiliate companies to recognize your browser on your next visit. You can configure your browser in such a way that you are informed separately about the setting of cookies and decide specifically to accept them or to exclude the acceptance of cookies in certain cases or in general.

For more information, see the Browser Help feature you use for your web browsing.

If you do not accept the use of cookies, the functionality of our website may be limited.

To learn more about how we use cookies you can visit the page http://www.buenacasa.gr/cookies/ .

2.6. DATA ACCEPTANTS

We may use third-party service providers to process your personal data. These service providers may be located in countries inside and outside the European Union (EU) and the European Economic Area (EEA).

We ensure that these service providers process personal data in accordance with European data protection legislation to ensure an adequate level of data protection, even if personal data is transported to a non-EEA country for which there is no European Commission.

Transfers of personal data to other recipients are not made, unless we are required to do so by law. Contact our Data Protection Officer for more information on appropriate safeguards for the transmission of your data to third countries.

2.7. CONSERVATION PERIOD

The personal data provided through our website are stored only until the purpose for which they were submitted is fulfilled. If the retention periods under commercial and tax law are to be complied with, the storage period for certain data may be up to ten [10] years.

In addition, storage periods may also be modified in our legitimate interest (eg to ensure data security, to prevent misuse or to prosecute crime).

3. YOUR RIGHTS

As a data subject, you can contact our Company's Data Protection Officer at any time using the contact details listed above in section 1 to exercise your rights.

These rights are:

• The right to receive information about data processing and a copy of the processed data.
• The right to correct inaccurate data or to fill in missing data.
• The right to delete personal data.
• The right to restrict data processing.
• The right to receive personal data in a structured, widely used and machine readable format and to transfer that data to another processor.
• The right to object to data processing.
• The right to revoke a given consent at any time to stop processing data based on your consent.
• The right to submit a complaint to the competent supervisory authority, ie to the Personal Data Protection Authority regarding the processing of Personal Data in this case (mailto:complaints@dpa.gr@dpa.gr, www.dpa.gr, L. Kifisias 1 - 3, 115 23 Athens, fax: +30 210 6475628) and appeal to the competent courts.